This conversation happened to me. Today. For real.
New guy: I think we should rethink Sarah’s processes so new employees can get settled in better.
Me: Okay, I’m open to that. What would you like to change?
New guy: Well.. my voicemail’s not set up.
Me: Ooh, you’re right. We should get on that. Did you follow the Wizard?
New guy: .. Wizard?
Me: Yes, the Voicemail Set-Up Wizard I emailed you. Did you try that and it didn’t take?
New guy: No.. I didn’t read that email.
Me: Ah. Well, what else can I help you with?
New guy: I’m supposed to be receiving a fax.
Me: Okay..?
New guy: But I don’t know where.
Me: Oh, okay, sure. What the fax number? I know all of the machines in this building..
New guy: I don’t know.
Me: .. you don’t know? Um, well.. what number did you give them to fax?
New guy: I don’t know.
So I go downstairs to bitch at Kari, about how there are days when I feel like the only captain aboard a ship of deranged pirates, and she tells me the most messed-up story I’ve ever heard.
During a long briefing that was being driven by another admin, Kari watched as this clueless admin kept shaking the under-the-desk keyboard every ten minutes. She watched as, ten minutes, on the dot, this admin would begin violently shaking the desk. Finally, Kari realized that this admin thought that the automatic screen saver/energy saver was controlled by shaking the keyboard.. rather than, you know, delicately moving the mouse or something.
I guess it’s sink or swim on the admin side.
